Our comprehensive facilities management services ensure your datacentre operates at peak performance around the clock, allowing you to focus on your core business whilst we ensure your infrastructure remains reliable, efficient, and secure.

01  24/7 Monitoring & Support

Our monitoring centre provides real-time oversight with experienced engineers watching all critical systems and environmental conditions. Advanced alerting and proactive response procedures often resolve potential problems before they impact operations. Expert technical support is available 24/7/365 for immediate assistance, comprehensive incident management, and detailed performance reporting.

02  Preventive Maintenance

Comprehensive programmes designed to maximise reliability whilst minimising unexpected failures. Includes scheduled maintenance, equipment lifecycle management, performance optimisation, compliance testing, and vendor coordination. All programmes are tailored to your requirements with minimal business disruption.

03  Emergency Response

Immediate response procedures with clear escalation paths and communication protocols. We provide business continuity planning, disaster recovery coordination, and thorough post-incident analysis to prevent future issues.

04  Service Level Agreements

We guarantee 99.999% uptime for all critical systems, with clearly defined response time commitments for different categories of issues. Our performance metrics and reporting provide full transparency into our service delivery, whilst service credit provisions ensure that you receive compensation if we fail to meet our commitments. Regular service reviews ensure that our services continue to meet your evolving requirements and expectations.

05  Vendor Management

Managing multiple vendors and service providers can be complex and time-consuming. Our vendor management services provide a single point of contact for all your infrastructure-related vendors, ensuring consistent service delivery and coordinated response to issues. We handle supplier relationship management, contract negotiation and management, service coordination, quality assurance, and cost optimisation on your behalf.